{"store":{"baseInfo":{"podcastTitle":"Podcasts","slug":"CRESTechnology","podcastDescription":"CRES Technology Podcasts provide education and instruction on the latest technology solutions and trends for Small & Midsize Businesses. Our goal is to discuss, debate, and explore innovative technology solutions for SMBs in general and the Real Estate industry in particular. We also provide the business community with relevant case studies as a model for their technology and business process challenges.\n\n𝐂𝐨𝐧𝐭𝐚𝐜𝐭 𝐮𝐬:\n𝗣𝗵𝗼𝗻𝗲: (212) 692-7271\n𝐄𝐦𝐚𝐢𝐥: info@crestechnology.com","podcastLogo":"https://pbcdn1.podbean.com/imglogo/image-logo/14733084/CRES-Technology-logo-square_53ufgz.png","podcastShareLogo":"https://d2bwo9zemjwxh5.cloudfront.net/image-logo/14733084/CRES-Technology-logo-square_53ufgz_1200x628.jpg?s=6c4aa0b363a38a0a840295f4a33ead07&e=png","podcastUrl":"https://CRESTechnology.podbean.com","podcastCanSearched":true,"feedUrl":"https://feed.podbean.com/CRESTechnology/feed.xml","theme":"waves","podcastDeepLink":"https://www.podbean.com/pu/pbblog-txknk-e0cf1c","removePodbeanBranding":"no","brandingLogo":null,"timeZone":{"timeZoneId":15,"gmtAdjustment":"GMT-05:00","useDaylightTime":1,"value":-5,"text":"(GMT-05:00) Eastern Time (US & Canada)","daylightStartTime":"Second Sunday Of March +2 Hours","daylightEndTime":"First Sunday Of November +2 Hours","timezone":"America/New_York"},"podcastDownloads":null,"totalEpisodes":13,"showComments":true,"iOSAppDownloadLink":null,"customizeCssUrl":null,"androidAppDownloadLink":null,"showPostShare":true,"showLike":true,"author":"CRES Technology","engagementStatsBaseUrl":null,"shareEmbedLink":"https://admin5.podbean.com/embed.html?id=pbblog-txknk-e0cf1c-playlist","language":"en","sensitivitySessionExpireTime":3600,"podcastApps":[{"name":"Podbean App","link":"https://r4j68.app.goo.gl/?link=https%3A%2F%2FCRESTechnology.podbean.com%3Faction%3DopenPodcast%26podcastId%3Dpbblog14733084%26podcastIdTag%3Dtxknk&dfl=https%3A%2F%2FCRESTechnology.podbean.com&utm_campaign=pb_web&utm_source=podbean_web&utm_medium=dlink&imv=670&amv=530&isi=973361050&ibi=com.podbean.app.podcast&ipbi=com.podbean.app.podcast&apn=com.podbean.app.podcast","image":"https://pbcdn1.podbean.com/fs1/site/images/admin5/podbean-app.png","title":null}],"components":{"base":[{"id":"MainStyle","val":"light"},{"id":"Font","val":"Open Sans"},{"id":"SecondaryFont","val":"Open Sans"},{"id":"PlayerColor","val":"#3A61B9"},{"id":"PlayerStyle","val":"player1"},{"id":"PlayerWave","val":"show"},{"id":"Favicon","val":null},{"id":"CookiesNotice","val":"hide"},{"id":"CookiesNoticeContent","val":"

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The Reactive IT support model allows organizations to buy a block of hours, and consume it on a needed basis. In this model, the IT support waits for problems to happen, instead of pre-emptively avoiding them. Understanding this flawed approach is especially important for small and medium-sized businesses.

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Proactive vs Reactive IT Support

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